Provided consulting to Vision Fund International subsidiaries. Missions in: - VF Agroinvest in Montenegro - VF Credo in Georgia

Provided trainings: - Customer Service at MFIs in Warsaw, Poland - Market Research and Impact analysis in Bishkek, Kyrgizstan

My scale of responsibilities includes but is not limited to: Marketing planning, Marketing budgeting, New product development and product refinement, Market researches, Competitive intelligence, Social Performance Management initiative, preparation and test of Poverty Scorecard, etc. Marketing & Product Development Department was built starting from 2007, when I joint the organization and became an important vein in the organizational structure. Frequent qualitative market researches analyze clients’ opinions, expectation and recommendations in-depth to come up with recommendations to be implemented, among which are: • Implementation of Household Loans for micro & small entrepreneurs, which is still a unique product on the market. • New interest rate calculation method (matrix) Implemented in Mingachevir to positively affect client retention rate at the point, when drop-out rate rose to unexpected levels. • Product refinements based on market analysis such as modification of pricing, collateral, loan maturity term, grace period etc. • A new village council methodology was introduced to provide easier access to remote areas. • Several new products are being worked out now to meet clients’ needs and expectations based on the last research which was recently completed • Developed Client Relationship Management System including Client Grievance and feedback system, Exit Client Feedback system, customer service standards and policies, etc. Being a Social Performance Management leader in the organization (I am responsible for this area), we advanced through the road of the first social audit in Azerbaijan, development of Poverty Measurement Tool, Mission enhancement in AzerCredit, Award of the Best Community Impact Provider in Azerbaijan by AMFA, the first social rating in Azerbaijan, Silver Award from CGAP, Ford Foundation and Michael & Susan Dell Foundation for reporting on Social Indicators to Gold and the final destination so far was Gold Social Performance Reporting Award at the MFC conference in Astana, Kazakhstan in May, 2010. We are being considered the leaders in SPM in the country.

Launched and coordinated the project of Financial Inclusion and Access to Financial Services for Remittance Recipients in Azerbaijan

-Marketing planning -Customer Satisfaction researches -Client attraction & presentations to potential clients -Reports on work implemented by the company (local & global) -The main sales & marketing contact responsibility globally -Web-site preperation and web-site support (from marketing perspective) -The main MIS system implementer and MIS system support -The main representative and decision maker from BTI Azerbaijan on the Regional meetings, Forums, conferences and all international meetings.

Bringing-in new staff through publicity, personal network and advertisement, attracting new charity through advertisement, and charitable events, Event organizational work, Information spread, including advertisements and publicity work, managing the PR and Marketing committee.

-Incoming and outgoing calls and contact implementation -Office supplies' procurement management and control -Database preperation in order to ease the use of contacts -Translation of important data -Event organization control -Office staff support

Marketing research development: Clarification of needs, clarification of methods of research, clarification of implementation ways, proposal preperation, questionaire form preperation, field work control, in other cases Focus group control and supplies provision control, control over data entry and reports, customer needs satisfaction clarification. Different kinds of projects held, including focus groups, mistery shopping, customer satisfaction researches, business development research projects and advertisement effectivity projects. Also grant proposal presentations and grant achievemnt, etc.

Sales implementation and control, reporting to the general Manager on sales, Sales contacts, database preperation, the quality control function, etc.

-Office work implementation -Control over volunteers -Interpretation and translation missions, including OSCE election obseravation mission for presidential and parliamentary elections, etc.

International Economic Relations & Management, Bachelors

Economics & Business Administration, Exchange program

International Finance Corporation, Certificate award

Express Group Service, Certificate Award

Successful Strategies - Igor Mann, Certificate Award

Microfinance Center for CEE & NIS, Certificate Award

Microfinance Center & Perfect Point Partners, Certificate Award

Azerbaijan Retailers Association, Certificate Award

IREX (International Research & Exchange Board), Certificate Award

IREX & US educated Azerbaijan alumni association, Certificate Award

US Azerbaijan Education Center, Non

IREX, Non

IREX, US Department of State and George Mason University, Cerificate Award

Teletrade DJ International Consulting, Non

IREX, Alumnus

Azerbaijan State Oil Academy, Runner-up