Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests; - Resolving customer complaints; assist customers in all inquiries in connection with hotel services; - Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices; - Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; - Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing; - Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Lobster ink. certificate on completed course "Front Office Professional".

- Providing all necessary support for GM in day-to- day issues; - Maintaining strict confidentiality and interact professionally with all levels of management; - Dealing with documentation flow, incoming email, faxes and post, often corresponding on behalf of GM; - Dealing with personal calendar (organizing and maintaining diaries and making appointments); - Carrying out background research and presenting findings; - Booking and arranging business travels.

- providing professional technical support for Russian speaking clients; - troubleshooting of iOS devices and “how to” issues; - working according to CP and updating data to CRM; - improving technical skills in iOS software and Apple mobile devices; - enriching experience of the clients with Apple products.

Responsible for delivering high quality analysis of the client due diligence (CDD) review, politically exposed persons (PEP) and bank products screening alert and additionally assigned for the high risk regions Russia and Kazakhstan. Main activities: - identifying and escalating potential risks and operational issues; - Know Your Customer (KYC) process; - being in line with Business As Usual (BAU) processes, Compliance rules and AML Policy / Sanctions and Regulation Policy Standards and being constantly informed about the updates; - preparing corporations’ structure, information on board of directors, processing their changes and providing up-to-date data to the operational platform; - reviewing and analysing documents and managing their approval process; - building and maintaining good relationships with business partners and key stakeholders. Certificate of the completed course on “AML and financial terrorism” organized and issued by the General Inspector of Financial Information, Ministry of Finance (Poland).

- registration of guests, delegations of member states and diplomatic missions; - preparation of the conference facilities; - support for participants of the conference.

- support for the VIP Visa credit cards clients in the CIS countries - developing of the White Label approach and promotion of Visa company services; - work with confidential data and credit card details ; - collaboration with banks and other departments; - hotel reservation, air/train/bus ticket reservation, theatre/performances/sport event ticket reservation, car rental and organization of side events; - providing requests in CRM - concierge service 24/7. LesConcierges certificate “Corporate Concierge for Premium Cardholders”.

Faculty of Journalism and Political Science, Master of Arts in International Relations

Faculty of Economics and Management, Bachelor of Arts in International Relations and European Studies