Germany, Austria, USA Business customer care process improvement BAKCELL

Legal Support and Customer Complaints Customer Care Department Bakcell LTD and Azerconnect LLC Business Responsibilities: * Investigation, resolution and reporting of customer complaints to various stakeholders * Handle difficult customer situations as well as customer related complaints from internal and external sources Market (special requests, authorities/regulators) * Providing timely, proactive and professional communication to ensure smoother complaint handling and avoid unnecessary escalation of complaints * Improving the processes and going the extra mile for the customers * Supporting local authority representative for complaints handling * Close collaboration with internal stakeholders (Finance, Customer Service, Legal) to find and implement solutions.

BAKCELL Customer Complaints Marketing Department Bakcell LTD Business Responsibilities: * Competent advice and solution on all individual customer matters * Complaints are solved professionally and customer-friendly to avoid unnecessary escalation. * Legal Support and Complaints Coordinating * Close collaboration with internal departments

Business Responsibilities: * Advising and assisting customers on commercial topics * Resolving any customer complaints / issues. * Administration of master data and further customer information * Supporting the team in executing and optimizing all processes within the customer service department

Senior Agent in Customer Care Department Bakcell LTD Business Responsibilities: * Customer satisfaction daily monitoring and internal services controlling * Working closely with customers and internal teams * Document Management System * Managing, organizing and updating internal data * Reporting

* * Business Responsibilities: * Front line of support for clients and customers * Providing advices to customers regarding products, orders and services * Communication with customers via phone and e-mail * Providing assistance with customer questions

* * Business Responsibilities: * Supervising customers with services * Manage customers to be satisfied with products, services, and features. * Providing assistance with customer questions * Customer support

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