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Candidate

Male

Moscow, willing to relocate (Yekaterinburg, Kyiv, Krasnodar, Saint Petersburg, Sochi), prepared for business trips

IT Specialist

70 000  in hand

Specializations:
  • Technical support specialist

Employment: full time

Work schedule: full day

Work experience 17 years 4 months

May 2012currently
13 years
Arkadiatech – IT Consulting and Infrastructure Planning Co. LLC/OOO

Moscow, www.arkadiatech.com

IT Specialist
• Managing budget and company requirements for service contracts. • Project management – Telephony, Storage, Backup. Remote support.
May 2011May 2012
1 year 1 month
Skolkovo - Moscow School of Management

Moscow, www.skolkovo.ru/public/ru/

IT Specialist
• Tier 1, Tier 2, and Tier 3 technician and consultant for global IT clientele needs. • VLAN configurations and Cisco telephony administrational duties. • Event administration (presidential visits), technical and sound configurations, Scala. • New user creation; BBS, Cisco telephony, Access list modifications. • Hardware and software auditing; Acronis images, inventory asset manager. • KPI performance and ticket system manager.
September 2009September 2011
2 years 1 month
National Science Foundation

USA, nsf.gov/

Team Leader/Systems Analyst
• Tier 1 and Tier 2 advisor and system statistics analyst at a government research center. • Helped to implement CRM model and held team meetings to review update in protocols. • Created manuals and trained users both within the institution and our guests. • Project Management tasks; New project reviews and assessments of future projects. • VPN remote assistance for a global “Client” base that was based on federal security laws. • Client briefings to make sure the needs of “officials” were in line with regulations.
January 2008September 2009
1 year 9 months
Heath Street VA Medical Center

USA, va.gov/

IT Technician
• Tier 1 Support Technician at a government hospital. • Provided technical support via Remedy and in person, via e-mail, phone on network issues. • Imaged workstations, Installed and managed software; office, active dir. • Maintained all hardware under the IRM department, kept all systems and inventory up to date.

About me

A graduate of Wentworth Institute of Technology in Boston with a Bachelor’s of Science (B.S.) in Computer Networking and Information Systems. My career path has encompassed government health institutions (Veterans Health Center), government research centers (National Science Foundation) and Russian based educational facilities (Skolkovo). Experience: In Boston, Massachusetts at the VA Medical Center, I was an IT Specialist and managed IT assets while serving front and back lines of support for hospital administrators and staff. In Washington DC/Arlington, Virginia at the National Science Foundation I was a Systems Analyst where I worked as a team leader and statistics analyst by supporting the technology management department and training of human resources. In Moscow I worked at Skolkovo where I was an IT Specialist dealing with front and backend support to staff and students as well visiting members of the educational facility. Specialized in; * Managing short term and long term projects * Business analysis * All tier user support * Performing computer awareness training * Ticket management and problem solving * Technical event administration for conferences and training seminars * Creation of technical documentation i.e. manuals, procedures, policies * Technical service report writing * Basic network support for switches and routers * Server hardware and software support

Higher education (bachelor)

2009
Wentworth Institute of Technology
Computer Science and Systems, Bachelor's Degree in Computer Networking and Information Technology

Languages

EnglishNative


GreekC2 — Proficiency


RussianB2 — Upper Intermediate


Tests, examinations

2012
CISCO
CCENT

Citizenship, travel time to work

Citizenship: Greece, USA

Permission to work: Greece, Russia, USA

Desired travel time to work: Doesn't matter