Administration, analytics, budgeting, management of staff, quality of service monitoring, strategic planning, trouble-free work maintenance.

Administration, analytics, budgeting, management of staff, monitoring.

Administering, maintenance and programming Avaya Equipment: • CMS (Call Mangment System) based on Ultra 5 hardware and OS Solaris 8 - Diagnosis and troubleshooting of faults generated in the system - Dictionary administration - Users access dministration (splits, vectors, VDNs, trunks) - ACD configuration - Loading of correction software - System backup - Drawing up of statistical reports - Analysis of the main parameters and thin adjustment of system • Nice (Voice recording system) - Setup network services. - Installing and modification services - Administering voice channels - Administering MS SQL DB - Backup DB, transaction journal control - Diagnostic and troubleshooting of faults generating in the system - System backup (file system backup) - Generating and analyzing statistics reports - Loading of correction software - Installation of the whole system • IVR Conversant Radio-Sys 40 map hardware and OS SCO UnixWare - Voice scripts development (Voice Work, Script Builder) - Integration with Oracle DB - C++ Subprogram Voice scripts Programming - DB Administration Oracle - Call flow analysis - System backup - Traffic handler on the IVR - Corporate fax system development (Java Tomcat) - Installing and Adjusting Center Point Solution (callback manager, form manager, agent assist) - Administering and programming of ASAI applications - Integration with MapD Definity System (Unix) - Installation of the whole system • Definity (Avaya UATS ) - Service class administration - Component configuration - Whole system installation - Definition and analyzing system traces - Check every day log messages - User administration - MapD administration - Call Center Soft Administration (BCMS, Call Vectoring, Computer-Telephony Application Administration, CDR, IP Agents) - Construction of a telecommunication network of internal telecommunication (12 UATS Definity Avaya - MSC Integration (ISDN, R2, QSig) - Val Administration - IP telephony solutions • Computer Telephony Integration Server (CentreVu R12) Win32 Unix - Development of the concept and algorithm of applications of computer - telephony integration - Development of applications of intellectual routing of telephone calls (CTI server AVAYA TSAPI) - Integration with billing system - Development of the automated workplace of the operator of communication (AVAYA TSAPI, the Server of integration with ATS DB MS SQL 2000 Server, client LOTUS, client ORACLE) - Development of the concept and algorithm of CRM & CIM applications - Development of the Monitoring applications of trunks, VDNs, vectors, splits • MapD - Installation and supporting system - Administering programming links - Asai Heart biting tuning - Diagnostic and troubleshooting of faults - System backup - Application administration - Clients administration - Full System Testing • SOG (Service Order Gateway) - Administration and supporting system - External application development Administering and Supporting Elite Call Center (200 agents) Administering and Supporting local net (200 Workstations OS, Software installation & administration)

Administering, maintenance and programming Avaya Equipment: • CMS (Call Mangment System) based on Ultra 5 hardware and OS Solaris 8 - Diagnosis and troubleshooting of faults generated in the system - Dictionary administration - Users access dministration (splits, vectors, VDNs, trunks) - ACD configuration - Loading of correction software - System backup - Drawing up of statistical reports - Analysis of the main parameters and thin adjustment of system • Nice (Voice recording system) - Setup network services. - Installing and modification services - Administering voice channels - Administering MS SQL DB - Backup DB, transaction journal control - Diagnostic and troubleshooting of faults generating in the system - System backup (file system backup) - Generating and analyzing statistics reports - Loading of correction software - Installation of the whole system • IVR Conversant Radio-Sys 40 map hardware and OS SCO UnixWare - Voice scripts development (Voice Work, Script Builder) - Integration with Oracle DB - C++ Subprogram Voice scripts Programming - DB Administration Oracle - Call flow analysis - System backup - Traffic handler on the IVR - Corporate fax system development (Java Tomcat) - Installing and Adjusting Center Point Solution (callback manager, form manager, agent assist) - Administering and programming of ASAI applications - Integration with MapD Definity System (Unix) - Installation of the whole system • Definity (Avaya UATS ) - Service class administration - Component configuration - Whole system installation - Definition and analyzing system traces - Check every day log messages - User administration - MapD administration - Call Center Soft Administration (BCMS, Call Vectoring, Computer-Telephony Application Administration, CDR, IP Agents) - Construction of a telecommunication network of internal telecommunication (12 UATS Definity Avaya - MSC Integration (ISDN, R2, QSig) - Val Administration - IP telephony solutions • Computer Telephony Integration Server (CentreVu R12) Win32 Unix - Development of the concept and algorithm of applications of computer - telephony integration - Development of applications of intellectual routing of telephone calls (CTI server AVAYA TSAPI) - Integration with billing system - Development of the automated workplace of the operator of communication (AVAYA TSAPI, the Server of integration with ATS DB MS SQL 2000 Server, client LOTUS, client ORACLE) - Development of the concept and algorithm of CRM & CIM applications - Development of the Monitoring applications of trunks, VDNs, vectors, splits • MapD - Installation and supporting system - Administering programming links - Asai Heart biting tuning - Diagnostic and troubleshooting of faults - System backup - Application administration - Clients administration - Full System Testing • SOG (Service Order Gateway) - Administration and supporting system - External application development Administering and Supporting Elite Call Center (200 agents) Administering and Supporting local net (200 Workstations OS, Software installation & administration)

• Work out software measurement HF parameters in real time. Visualisation of measured information • Installation and supporting local computer network with 40 Windows NT workstations based on TCP/IP protocols and connection it with the Internet network • Work out drivers for Windows external applications • Work out of user interface of control of modem communication • Geological complex "Earth" software development. Organization of gathering and storage of the measured information on MSSQL db.

System engineer, Diploma

Ecopsi consulting, certificate

Ecopsi consulting, certificate

Ecopsi consulting, certificate

Ecopsi consulting, certificate

itc-education centre , certificate

itc-education centre , certificate

itc-education centre , certificate

itc-education centre , certificate

IT Academy, certificate