Providing high-quality timely service for business lounge passengers

1) systematization and processing of incoming and outgoing information in CRM-system; 2) complying with director’s personal requests; 3)staff recruitment; 4)records management

1) arrangement of meeting of tourists at a designated place, identification of their affiliation with the group; 2) collection and research of historical materials and documents; 3) research of archival materials, statistical data, other documents and materials containing information concerning the subject of excursion; 4) development of the technique of excursion stories, public appearances, answering the questions; 5) telling about the customs and traditions of region; 6) acquainting tourists with sites of interest; 7) answering general and professional tourist questions concerning the excursion theme; 8) filling in the excursion tickets and other documentation; 9) coordination of group behaviour in case of emergency, administering necessary first-aid, taking measures removing panic, informing relevant authorities about emergency situations

foreign philology , English and Spanish