Remote work Researching problems that do not have a documented solution and formulating a resolution. Daily ticket review in queues to make sure all issues are researched, updated, resolved, or escalated in a timely manner. Constant review of training materials and self-study tools to stay informed of current technologies. Maintaining the server infrastructure. Physical and virtual server builds. Google Workspace/Office 365 migrations (Gmail/Exchange and G Drive/Sharepoint). AD & Group Policy implementations and cleanup. Compliance audits. Development and maintenance of technical documentation for supported environments and system specifications. Services for maintenance: - Office 365 - Google Workspace - Microsoft Azure - Securence - Webroot - BeachHead - EventTracker - Auvik - SentinelOne - CyberArms - BDR - Datto solutions

CCTV Sales

Maintenance of such services as: - Windows 2008 R2 (for Microsoft Terminal Services only) - OpenMediaVault (NAS storage) - pfSense (Firewall and Proxy Server) - VMware ESXI - Veeam Backup & Replication - Kerio Connect - Zabbix - Web Server Monthly purchase of equipment Knowledgebase support Inventory revision Managing/leveraging external service providers as needed Participating in hardware and software procurement decisions for infrastructure systems

Responsibilities: - performing maintenance tasks off-hours to reduce business disruption or downtime, - troubleshooting unknown problems for platforms like Windows, macOS, iOS, Android, - BSOD analysis and troubleshooting, - monitoring and maintaining network infrastructure services, - OS deployment with help of images using Acronis TrueImage, Paragon, Norton Ghost (new workplaces setup), - VoIP and video conferencing setup, - VPN and VDI setup, - maintaining KB, - managing and reporting platform inventory.

Project work. - provision hardware, software, printers, and access for on-boarding of new hires as well as for an employee departure, - regular application installations, configurations, and day-to-day administration, - troubleshooting hardware and software issues as they arise, - support and operate all A/V conference rooms and their communication equipment for Team meetings and other events, - engaging in regular infrastructure troubleshooting activities and assisting in resolving network connectivity issues, - remote access support.

Remote computer repair: - daily troubleshooting; - software installation; - unusual technical problems research and resolution.

Receiving calls from users, counseling them if the problem can be solved over the phone. Creating new tickets in ITSM-system, escalating calls in a timely manner to the 2nd and 3rd Tier of tech support, and following up on calls.

Receiving complaints from customers over the phone, emailing them to the senior management for action.

Providing technical support for enterprise customers Troubleshooting technical issues to establish the root cause of problems and forming a solution or workaround across a range of environments Providing documentation content and participating in online forum support for real-time questions from users Reproducing customer issues and filing bug reports, escalating cases to engineering, and providing necessary documentation

Department of Management and Psycology, Controlling management